Delete Your Healthefi Account

How to request deletion

Email us at privacy@healthefi.com from the email address on your Healthefi account, with the subject line “Account deletion request”. You do not need the app installed to make this request.

We ask you to send the request from your account email address so that we can confirm the request came from you. If you no longer have access to that address, write to us anyway and we will tell you what else we can accept as proof — we will not refuse a request simply because the original address is gone.

What happens next

We will acknowledge your request and confirm again once it has been completed, within 30 days of receiving it. Your account is closed and can no longer be signed into as soon as we begin processing the request.

What is deleted

We destroy the information that identifies you. That includes:

• Your name and email address, and the physical details you entered such as height, weight, and date of birth;
• Your registered devices and the push notification tokens attached to them;
• The link between you and everything else described below.

Deletion is permanent. A deleted account cannot be restored, and none of your previous history, activity, or balances can be recovered afterwards. If you want to use Healthefi again later, contact us at privacy@healthefi.com and we will tell you what is possible with the address you used before.

What is retained, and why

Some records survive the deletion. Where they do, we remove what ties them to you, so that what is left describes an activity rather than a person. What remains is:

• Activity and reward ledgers — the record that a workout was completed or that GEM or HEC moved. These are the books behind the rewards economy, and they have to stay balanced once the person they belonged to is gone;
• Transaction and billing records, which tax and accounting law requires us to retain regardless of account status;
• Aggregated statistics that never identified you individually in the first place;
• Operational logs containing account identifiers rather than personal details, which age out on their normal retention schedule.

Balances of in-app currency are forfeited when an account is deleted. They carry no cash value and cannot be transferred to another account or reinstated afterwards.

If your employer provides Healthefi as a workplace benefit, deleting your account removes you from their challenges and leaderboards. Records your employer holds about your enrolment in the benefit are theirs, not ours, and are not covered by this request — contact them directly for those.

Other options

Deletion is permanent and cannot be undone. If you only want to stop using Healthefi for a while, you can sign out and leave the account in place, or turn off notifications, without deleting anything. If you want to leave a company’s workplace programme but keep your personal account, you can leave the company from within the app instead.

Questions

For anything else about your data and your rights over it, see our Privacy Policy, or contact us:

Email: privacy@healthefi.com

Address: Healthefi Inc., 123 Wellness Street, San Francisco, CA 94103, USA